Shipping & Delivery Policy

Comfort Beddings Wholesale
Website: https://comfortbeddings.co.ke/
Email: sales@comfortbeddings.co.ke

1. Overview

At Comfort Beddings Wholesale, we are committed to delivering your bedding products safely and efficiently. This Shipping & Delivery Policy outlines our delivery options, timelines, fees, and terms for all orders placed through our platform.

2. Delivery Areas

We provide delivery services across Kenya, with varying delivery times based on your location:

2.1 Nairobi CBD

• Same Day Delivery: Available for orders placed before 2:00 PM
• Next Day Delivery: Standard option for all orders

2.2 Nairobi Metropolitan Area

• Next Day Delivery: Standard delivery timeline
• Same Day Delivery: Available on request (subject to availability)

2.3 Major Towns and Cities

• Next Day Delivery: Available to major urban centers
• Extended Delivery (+1 Day): For areas with limited courier access

2.4 Remote Areas

• Extended Delivery (+1-2 Days): Delivery time may vary based on courier accessibility
• Special Arrangements: May be required for very remote locations

3. Delivery Options

3.1 Same Day Delivery

Available in Nairobi CBD

• Order Cutoff: 2:00 PM (orders placed after this time will be processed next day)
• Delivery Window: 4:00 PM – 8:00 PM
• Days: Monday to Friday (excluding public holidays)
• Requirements: Order confirmation and payment must be completed before cutoff time

3.2 Next Day Delivery

Standard Service

• Processing Time: Orders placed before 5:00 PM are processed same day
• Delivery Window: 8:00 AM – 6:00 PM next business day
• Days: Monday to Saturday (excluding public holidays)
• Coverage: Nairobi and major towns nationwide

3.3 Extended Delivery (+1-2 Days)

For Remote Areas

• Timeline: 2-3 business days from order confirmation
• Coverage: Areas with limited courier network access
• Coordination: Our team will contact you to coordinate delivery logistics

4. Shipping Fees

4.1 Fee Structure

All shipping fees are paid by the customer and calculated based on:

• Product Weight: Heavier items incur higher delivery costs
• Delivery Distance: Fees increase with distance from our warehouse
• Courier Service: Different courier partners have varying rate structures
• Delivery Speed: Same day and express options carry premium charges

4.2 Fee Communication

• Quote Provision: Exact shipping fees will be communicated before order confirmation
• Calculation Method: Fees calculated using courier partner rates and product specifications
• Transparency: No hidden charges – all fees disclosed upfront
• Payment: Shipping fees must be paid along with product cost before dispatch

4.3 Sample Fee Ranges*

• Nairobi CBD Same Day: KES 300 – KES 800
• Nairobi Next Day: KES 200 – KES 600
• Major Towns: KES 400 – KES 1,200
• Remote Areas: KES 600 – KES 2,000

*Actual fees depend on specific weight, destination, and courier selection

5. Order Processing

5.1 Order Confirmation

• Verification: All orders subject to stock availability verification
• Payment: Full payment (including shipping) required before processing
• Communication: Order confirmation sent via email and SMS

5.2 Preparation Timeline

• Standard Items: Ready for dispatch within 2-4 hours of payment confirmation
• Bulk Orders: May require 4-8 hours for preparation
• Custom Items: Processing time communicated separately

5.3 Dispatch Notification

• Tracking Information: Provided once courier collects the package
• Contact Details: Courier contact information shared for direct coordination
• Delivery Updates: Real-time updates via SMS and email

6. Delivery Process

6.1 Delivery Attempt

• Contact Protocol: Courier will call 30 minutes before delivery
• Delivery Window: 8:00 AM – 6:00 PM (unless otherwise arranged)
• Identification: Valid ID required for package collection
• Inspection: Customers encouraged to inspect packages upon delivery

6.2 Failed Delivery

• Redelivery: One free redelivery attempt within 24 hours
• Customer Pickup: Alternative pickup location may be arranged
• Additional Fees: Extra delivery attempts may incur additional charges
• Storage: Packages held by courier for maximum 3 days

6.3 Delivery Confirmation

• Proof of Delivery: Digital signature or photo confirmation required
• Receipt: Delivery receipt provided upon completion
• Feedback: Delivery experience feedback encouraged

7. Special Delivery Services

7.1 Bulk Orders

• Large Quantities: Special handling for wholesale bulk orders
• Scheduled Delivery: Coordinated delivery times for large shipments
• Multiple Locations: Split deliveries to different addresses available
• White Glove Service: Premium handling available on request

7.2 Express Delivery

• Premium Service: Guaranteed delivery within specified timeframes
• Priority Handling: Fast-track processing and dispatch
• Dedicated Support: Direct contact with delivery coordinator
• Additional Cost: Premium charges apply

7.3 Pickup Service

• Customer Pickup: Available from our warehouse during business hours
• Appointment Required: Advance booking necessary
• Business Hours: Monday-Friday 8:00 AM – 5:00 PM, Saturday 8:00 AM – 2:00 PM
• Location: [Warehouse Address – To be specified]

8. Shipping Restrictions

8.1 Geographic Limitations

• Security Restrictions: Some areas may be temporarily unavailable due to security concerns
• Access Limitations: Very remote areas may require customer pickup from nearest town
• Weather Conditions: Delivery may be delayed due to adverse weather

8.2 Product Restrictions

• Size Limitations: Extremely large items may require special courier arrangements
• Weight Limits: Maximum weight per package varies by courier (typically 30-50kg)
• Fragile Items: Special handling requirements and additional fees may apply

9. Delivery Issues and Resolution

9.1 Damaged Packages

• Immediate Reporting: Report damage before courier departure
• Photo Evidence: Document damage with photos
• Replacement Process: Damaged items replaced at no additional cost
• Investigation: Full investigation conducted with courier partner

9.2 Lost Packages

• Tracking Support: Full tracking investigation initiated
• Insurance Claims: Courier insurance claims processed on your behalf
• Replacement Policy: Lost items replaced or full refund provided
• Timeline: Resolution within 5-7 business days

9.3 Delayed Delivery

• Notification: Proactive communication about any delays
• Compensation: Shipping fee refund for significant delays beyond our control
• Alternative Solutions: Express shipping at no extra cost when possible

10. Customer Responsibilities

10.1 Accurate Information

• Complete Address: Provide detailed and accurate delivery addresses
• Contact Details: Ensure phone numbers are reachable during delivery hours
• Special Instructions: Communicate any specific delivery requirements
• Updates: Notify us of any address or contact changes

10.2 Availability

• Delivery Window: Be available during confirmed delivery times
• Alternative Contact: Provide backup contact person if unavailable
• Rescheduling: Request delivery reschedule at least 2 hours in advance

10.3 Payment

• Shipping Fees: Pay all shipping charges before dispatch
• Additional Charges: Accept responsibility for any extra fees (redelivery, storage, etc.)
• Payment Methods: Use approved payment methods only

11. Returns and Exchanges Shipping

11.1 Return Shipping

• Customer Responsibility: Return shipping fees paid by customer unless item is defective
• Coordination: We can arrange return pickup for additional fee
• Packaging: Items must be properly packaged for return transit

11.2 Exchange Shipping

• New Delivery: Fresh shipping charges apply for exchange deliveries
• Coordinated Service: Return and new delivery can be coordinated simultaneously

12. Holiday and Weekend Delivery

12.1 Public Holidays

• No Delivery: No deliveries on Kenyan public holidays
• Next Business Day: Orders automatically moved to next business day
• Advance Notice: Holiday schedules communicated in advance

12.2 Weekend Delivery

• Saturday Delivery: Available in Nairobi and major towns
• Sunday Delivery: Not available except by special arrangement
• Premium Charges: Weekend delivery may incur additional fees

13. Contact and Support

13.1 Delivery Inquiries

• Email: sales@comfortbeddings.co.ke
• Subject Line: Include “Delivery Inquiry” for faster response
• Order Reference: Always include your order number

13.2 Tracking Support

• Real-time Updates: Track your order status online
• Phone Support: Direct courier contact provided
• Issue Resolution: Dedicated support for delivery problems

13.3 Business Hours

• Customer Service: Monday-Friday 8:00 AM – 6:00 PM
• Emergency Contact: Available for urgent delivery issues
• Response Time: Email inquiries answered within 4 hours during business hours

14. Policy Updates

This shipping policy may be updated to reflect changes in our services, courier partnerships, or operational requirements. Customers will be notified of significant changes via email and website announcements.

For all shipping inquiries, please contact:
Email: sales@comfortbeddings.co.ke
Website: https://comfortbeddings.co.ke/

This policy is effective as of the date last updated above and applies to all orders placed through our platform.